MiVoice MX-ONE provides powerful communication and collaboration anywhere, over any medium, on the end-user’s preferred device.
MX-ONE is a complete SIP-based communications system with the underlying architecture for unifying
services like instant messaging, presence, voice, video conferencing and collaboration. The MX-ONE is
built upon an open design, allowing for flexible and future-proof deployment. The same wide range of
services and features are available from on-premise or in the cloud deployments of the MX-ONE solution..
Open System with a Single Point of Entry
Based on open software and hardware environments,
the MX-ONE uses standard servers with a Linux
SUSE operating system. MX-ONE enhances SIP
implementations to support openness, cloud computing
and high-definition video. Organisations can also gain
efficiency with its single-point-of-entry for system
management.
Building Blocks
MX-ONE consists of three basic components: MX-ONE
Service Node (SIP-based communications server),
MX-ONE Media Server (software-based media gateway)
and MX-ONE Manager Suite. Optionally, one or more
MX-ONE chassis with embedded hardware-based media
gateways can be added to enable access to traditional
PSTN networks, and provide support for connection of
legacy devices.
MX-ONE SERVICE NODE OPTIONS
The high-capacity MX-ONE Service Node
communication server software—either virtualized or
running on a standard server platform—can handle up
to 15,000 SIP users and 15 media gateways in a single
server configuration. Multiple MX-ONE Service Nodes
and media gateways can be combined to form a single
logical system and deployed either as a large centralized
system or as a distributed system with many servers and
media gateways spread over a geographically dispersed
area. This architecture enables the MiVoice MX-ONE
solution to scale from 100 users to several hundred
thousand users in a single system.
MX-ONE SERVICE NODE AS A “SOFTWARE-ONLY”
MX-ONE Service Node, as a “software-only” option, is
available with media kits for standard Intel© servers or as
virtual appliance for VMware environments. The MX-ONE
Service Node, as well as MX-ONE Media Server software
can be installed on the same server or Virtual Machine.
The VMware-based software option is a perfect solution
for organizations looking to move to a private cloudbased architecture.
TURN-KEY SERVER SOLUTION
The MX-ONE Service Node and MX-ONE Media Server
software can be delivered in a turn-key server solution
based on Dell PowerEdge R320 servers. Both the Linux
operating system and Service Node application software
are installed and pre-configured.
APPLICATION SERVER UNIT (ASU)
The ASU, an Intel based server board, can be delivered
as a part of MX-ONE Lite or MX-ONE Classic media
gateway chassis, or separately as a 1U appliance. It is
primarily used to host the MiVoice MX-ONE Service
Node and MX-ONE Media Server software, but can also
be used for other applications, such as Mitel’s attendant,
collaboration or unified messaging suites, as well as
other Mitel certified applications. This compact server
board consumes only 35 W of power.
ASU LITE
ASU Lite is available as an optional server model for
remote MX-ONE sites with a single media gateway
chassis (i.e., remote offices with an MX-ONE Lite or
MX-ONE Classic configuration). It is also the preferred
choice for single site MX-ONE deployments with up
to 1,000 users. Furthermore, the ASU Lite server is
included with the Survivable Branch Node (SBN) bundles,
offering survivability and local hop-off for branch offices
equipped with IP/SIP phones.
MX-ONE MEDIA GATEWAYS
MX-ONE offers two types of media gateways: One
software-based version called MX-ONE Media Server and
another hardware-based version called Media Gateway
Unit (MGU), a 20 mm high board that is inserted in a
MX-ONE Slim (1U), MX-ONE Lite (3U) or MX-ONE Classic
(7U) chassis. In a multi-gateway deployment, up to 15
media gateways can be associated to one server.
MX-ONE MEDIA SERVER
The MX-ONE Media Server is a software-based media
gateway that provides the Service Node with RTP media
resources and manages protocol conversion between
IP-based endpoints, using different protocols (e.g., H.323
and SIP). It resides either in the Service Node server
or in a separate Linux server. In an IP/SIP deployment,
it handles media services such as conferences, tone
detection/generation and RVA. With the software-based
media gateway, SIP trunks are used for access to the
PSTN.
MEDIA GATEWAY UNIT (MGU)
The Media Gateway Unit version 2 (MGU2) is a compact
media gateway board that is inserted in an MX-ONE
chassis, providing DSP resources and access to the
traditional PSTN network. Its primary function is to
perform the transcoding between TDM and IP/SIP-based endpoints in an MX-ONE network. Additionally,
it provides the switching fabric for legacy subscriber
endpoints located in the MX-ONE chassis. Like the MXONE Media Server, the MGU also handles media services,
such as conferencing, tone detection/sending and RVA.
MX-ONE CHASSIS WITH EMBEDDED MGU
MX-ONE Slim – 1U chassis, containing one MGU2 board,
is the choice for pure IP environments. There is also
room for one additional extension board.
MX-ONE Lite – 3U chassis, more suitable for IP
environments and branch office scenarios with the space
for one MGU2 board, one ASU, plus three or five TDM
boards, depending on whether an external server is used
or not.
MX-ONE Classic – 7U chassis, fitted with an MGU2
board, targets mainly mixed environments with space for
up to 16 legacy boards.
• Multilingual support – English, French, Spanish,
Italian, German
• Downloadable language pack support
for customization and additional language
translations
• Country-specific call progress tones and cadences
• Latin1, Latin2 Character sets
MX-ONE MANAGER SUITE
MX-ONE Manager Suite offers a complete range of
applications for administrators and end-users. For end-user administrators, MiVoice MX-ONE appears as one
single system regardless of the number of servers and
media gateways. MX-ONE Manager Suite consists of:
• MX-ONE Service Node Manager
for configuration of system functions
• MX-ONE Provisioning Manager
for user configuration data
• MX-ONE Traffic Manager
for monitoring of traffic and system performance
Main Functionality
OWERFUL RANGE OF FEATURES
• Support for the full range of SIP multimedia
desktop terminals and soft phones, as well as
IP phones, Mobile Extension, Wi-Fi, DECT/SIP
DECT, analog and digital phones
• Support for the whole family of UCC multimedia
endpoints. Services offered include a mixture of
voice, video, instant messaging and presence
information
• Over 500 system and end-user features,
including multi-device support for SIP users,
free-seating across networked systems, and
Mobile Extension for native FMC integration,
addressing a wide range of vertical segments and
customer scenarios
• System-based services, such as SIP- and QSIGbased networking, with full feature transparency,
routing, number analysis, call information
logging, CSTA Phase III and a wide range of
applications
• Pre-configured SIP trunk profiles, enabling
integration and certification from a variety of
service providers worldwide
• Full range of public trunk interfaces, including
ISDN, CAS/MFC, DPNSS and analog trunks
MIVOICE MX-ONE REDUNDANCY OPTIONS
SERVER REDUNDANCY
MX-ONE Service Node redundancy uses the n+1
redundancy technique: If an active server fails, the
back-up server starts with its copy of the failed server’s
data. Alias IP addressing is used, so clients and remaining
server(s) can continue to use their configured IP
addresses.
NETWORK REDUNDANCY
By Network Interface Card (NIC) bonding, two or more
Ethernet interfaces look like one logical interface to
the MX-ONE Service Node and Media Gateways, all
to improve availability and performance. This method
allows the MX-ONE to offer a higher level of reliability.
When one network interface or switch fails, the other
one takes over without affecting service.
HLR/VLR REDUNDANCY
IP/SIP extension implementation in MX-ONE Service
Node is designed in accordance with the HLR/VLR
(Home/Virtual Location Register) architecture used in
mobile networks. An IP user has a “home server”, HLR,
but it can be handled by any server in the system by
creating a VLR through synchronization of the user
data between LDAP databases in all servers. If thathome server fails, the gatekeeper/SIP proxy database
redundancy feature creates a back-up HLR on another
server in the system to allow the IP user to continue to
operate.
ENHANCED REDUNDANCY USING VMWARE OPTIONS
The failover time can be reduced by using VMware´s
High Availability (HA) option. Furthermore, MiVoice MXONE fully supports VMware’s Fault Tolerance (HA/FT)
option, enabling complete hot standby capability for the
communications server.
UC APPLICATION INTEGRATION
CSTA III/XML INTERFACE
MiVoice MX-ONE supports the Computer Supported
Telecommunications Applications Version 3 or CSTA
III/XML interface, which provides CTI call control and
monitoring with Mitel UCC applications as well as
certified third-party applications.
MICROSOFT CERTIFICATION
MiVoice MX-ONE has completed the Direct SIP
certification from Microsoft to enable integration with
Microsoft Lync 2013 as well as Microsoft Exchange
Server 2013 UM, providing end-user services like voice
mail and auto attendant.
VIRTUALIZATION
It is possible to run the MX-ONE Service Node, MXONE Media Server and Mitel’s UCC applications as
virtual machines in a customer VMware environment.
This enables IT departments to integrate their real-time
communications-as-a-service in the cloud. Based on
virtualization, cloud services or SaaS eliminate the need
for organizations to build or buy the IT infrastructure
themselves. The consolidation of server hardware
through virtualization reduces the server footprint,
offering lower power consumption and cooling
requirements as well as decreased physical space
requirements. Virtualization also enables high availability
options that can provide increased resiliency for real time
applications.
Currently, MiVoice MX-ONE uses VMware software
as part of its virtualization solution. Mitel has verified
complete solutions, including MX-ONE Service Node
software, MX-ONE Media Server, as well as Mitel UCC
applications (e.g., Mitel CMG collaboration management
suite, Mitel Solidus eCare contact center, and Mitel
OneBox unified messaging) running as virtual machines.
