Orchestra Eco system

Orchestra Eco system:

Customer journey Management links the service points together, helping managers understand the
dynamics of the customer’s visit and ultimately his experience. It stresses the importance of planning
and monitoring the customer’s entire visit, also capturing data and information at each point of contact
with a member of staff or self-service point to manage operation and drive efficiency.
We have used all our knowledge and experience to create our six-step methodology. The six steps of
Customer Journey Management cover the entire customer journey and every step is the key to ensuring
a faster and better service process and business benefits for all kinds of organizations.

Maximize the value of your investment with flexible integrations to external
systems. Seamlessly exchange information between your existing business
systems, devices and users.
HL7
Meet international standards to transfer clinical and administrative data
between applications used by various healthcare providers.
WFM
Pull in the data of your workforce management tools to further optimize performance.
Entry Point
Manage the initial interaction and collect data as the customer journey begins.
Service Point
Whether face-to-face or self-service, track the interactions as your customer engages.
Digital Signage
Connect with your digital signage solutions to create a complete ecosystem.

Orchestra Eco system Orchestra:

• Orchestra is an enterprise customer journey management platform
  for improved personal customer experiences.
• Designed for the future with more features, more capacity and the
  highest performance in the industry.
• Built for organizations with complex requirements, many and/or
  large premises and a need to manage solutions centrally.
• Used by large, international customers in Finance, Retail, Healthcare
  and the Public sector.
• Designed using Qmatic’s more than 30 years of experience in
  customer journey management.
• • is a powerful customer journey platform with tightly integrated modules and eco-system
  connectivity

  Download Data Sheet:    Al-kauthar Al-khaleej Egypt